Shipping Policy

Processing Time

All orders are processed within 2–5 business days.

Each item is made to order, meaning production begins only after your purchase is confirmed.

Order cut-off time: 5:00 PM (EST)

Orders placed after this time will be processed on the next business day.

Orders are not processed on weekends or public holidays.

Shipping Time

Estimated delivery times:

• United States: 5–10 business days
• International: 7–15 business days

Delivery times are estimates and may vary depending on your location and external factors.

Shipping Carriers

We work with trusted global carriers such as:

• USPS
• UPS
• FedEx
• DHL

Carrier selection may vary depending on your location and product availability.

Shipping Origin

Orders are fulfilled from our U.S. and international production facilities.

Depending on the product and availability, items may be shipped from different locations.

Split Shipments

If your order contains multiple items, they may be shipped separately

This means you may receive your items in different packages and at different times.

Shipping Cost

We offer simple and transparent shipping rates:

• Flat-rate shipping: $4.99 (USD) for orders under $49
• Free shipping on orders over $49

All shipping fees are clearly displayed at checkout before you complete your purchase.

Tracking Information

Once your order has shipped, you will receive a tracking number via email.

Please note:

• Tracking updates may take 2–5 business days to appear
• This delay is due to carrier processing times

Delays & Issues

Shipping times are estimates and may be affected by factors outside our control, including:

• Carrier delays
• Customs processing
• Weather conditions
• High seasonal demand

We appreciate your patience in such situations.

Incorrect Address

Please ensure your shipping address is accurate before placing your order.

If you need to update your shipping address, please contact us within 24 hours of placing your order. We will do our best to accommodate your request before the order enters production.

Once an order has been processed or shipped, we are unable to make changes to the shipping address.

We are not responsible for orders delivered to incorrectly provided addresses.

Failed Delivery / Returned Packages

If a package is returned to us due to:

• Incorrect address  
• Failed delivery attempts  

We will contact you to arrange reshipment.

Additional shipping fees may apply.

Please note: We are not responsible for failed deliveries due to incorrect or incomplete address information provided by the customer.

Lost or Missing Packages

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you have not received it, please take the following steps:

• Check with neighbors, household members, or your local area  
• Wait an additional business day, as carriers may mark items as delivered before final drop-off  

If your package is still missing:

• Contact the shipping carrier to file a claim  
• You may also contact us for assistance  

Claims should be reported within a reasonable timeframe after the expected delivery date.

⚠️ Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen items.

Order Changes & Cancellation

You may request changes or cancellations within 12 hours of placing your order.

After this time:

• Production may have already started
• Changes or cancellations may not be possible